SOL
WhereAnywhere
WhenAny date

Support

Cancellation Policy

A clear cancellation page helps guests understand what is refundable before they request a booking.

Prototype policy

Until live payments are added, SOL treats all bookings as requests. Final cancellation rules should be shown on each trip before payment.

Free cancellation while a request is still pending
Host-specific policies after confirmation
Weather or safety changes handled case by case
Third-party transport refunds follow the transport provider's terms

What guests should check

Before paying, review the trip date, included services, transfer terms, accommodation type, and host cancellation window.

References used for this draft

Airbnb Help: contacting hosts and in-platform messagingAirbnb Help: safety tips for interacting with othersGSTC Standards overviewIncredible India: Travel for LiFEFTC consumer privacy guidanceOECD privacy principlesU.S. DOT aviation refunds guidance