Skip to main content

Booking flow

How It Works

A simple planning flow inspired by marketplace travel patterns: discover, save, message, request, confirm, and travel with local context.

Browse experiences

For guests

Guests can browse trips, save ideas, create a preference profile, and message hosts before requesting a booking.

Browse hosted experiences — private trips with a local guide or host
Join community group tours — fixed departures with like-minded travellers
Stay with a local host — a place to stay that comes with real knowledge
Save options to your wishlist before deciding
Message hosts directly with your questions before booking
Request to book once the host confirms fit and availability

For hosts

Hosts receive better-context inquiries because guest preferences, dates, and questions are captured before confirmation.

List experiences, group departures, or hosted stays
Receive guest enquiries with context — travel dates, group size, interests
Communicate directly through SOL messages before confirming

References used for this draft

Airbnb Help: contacting hosts and in-platform messagingAirbnb Help: safety tips for interacting with othersGSTC Standards overviewIncredible India: Travel for LiFEFTC consumer privacy guidanceOECD privacy principlesU.S. DOT aviation refunds guidance